(no subject)

[gilana]

Since the storm last night, I can't get my Mac to connect to the internet. My roommate's computer, connected to the same router, has no such problem. Any suggestions on how to troubleshoot? Is it most likely my ethernet card, or could it be a cable or something? Any easy way to find out? It's an iMac G4, the desk lamp kind, so it's not as easy to open up and replace pieces as most macs. Thanks for any help... I'll just be twitching quitely in the computer until I get my access back...

Comments

[palmwiz.livejournal.com]

Not super likely, but worth checking: it could be the port on the router. Try swapping ports with your roommate's computer and see what happens.

[gilana]

And in fact, that did it. Phew! Now to see if there are two working ports, or if I need a new router. Thanks!

[lordfeepness.livejournal.com]

If you only have one working port, you could probably get a super-cheap hub and hook it up to that one port instead of paying for a whole new router. Let me know if you'd like a hand...

[guxx.livejournal.com]

Don't know if you already did this, but first wave of tech support would tell you to unplug all cables, replug them in, then reset the IP address for your connection.

[ckd]

I'm hoping it's not a blown Ethernet port on the iMac; however, if it is, it's better to know that.

Some things to check:

If you can find the hardware diagnostic CD that may have come with the iMac, try booting from that and running a full set of tests.

If the router has link lights for the Ethernet ports, make sure yours is on. Try swapping ports on the router, try swapping cables.

You're running Mac OS X, I'll guess. Open the "Network Utility" (It's in Applications:Utilities) and see what it says about the "en0" network interface.

[marimambo.livejournal.com]

I'm a random reader, sorry, but thought I might be able to help.

If you are using OS X, going into the network utility and try to send a "ping" (basically the computer sees if it can connect to an IP address by sending ten small packets of information to be repeated back to it) to the router (look on the bottom of the router for the IP address). If you get a ping back and everything is good, then it's just settings that are screwed up.

If the ping doesn't return, then it's most likely hardware issues. I agree with ckd in that you should check different ports on the router, but also try swapping cables. It could just be a frayed cable (note: it can be frayed internally without showing signs on the outside).

[gilana]

Thanks for the help -- swapping ports on the router did it. So, I'm curious, how'd you stumble across my journal?

[marimambo.livejournal.com]

In short, you're a friend of a friend of a friend. I've started to read my friends' friends lists since there is a lot you can learn about a person's personality by looking at who they communicate with. A friend of a friend intrigued me, and hadn't posted in a while, so I read her friends list (Petra Quince). I happened to notice "Mac" and "Problem" in the same post, so I thought I'd investigate.