The laundry elves have pissed me off
Mar. 19th, 2007 08:01 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
gilanaI don't have laundry in my building, so one of my little indulgences is sending it out. I call the laundry, they come pick the bag off the porch, wash it, dry it, fold it, and deliver it in a neat little plastic package. My roommate has also taken to using this service lately. I leave my laundry out in a cloth bag, she puts hers out in plastic trash bags. Twice in recent weeks they've confused whose laundry is whose -- only a problem when it come to payment, really. But I just noticed that when I got my laundry bag back this time, they wrote a name on it in laundry marker. Notice a say "a name", not "my name", because of course they wrote Rosenthal, with an a.
I just called to yell at them about this, and they apologize for misspelling it, but see nothing wrong with having written on my belongings. They made a pro forma offer of replacing the bag, which I rejected -- it just doesn't seem worth it, and I'm picky about the details of the bag -- but as far as they're concerned, they were having trouble telling them apart, so this was the solution. They didn't have my phone number -- and never asked for it any of the times I called for a pick-up, or to find out how much I owed -- but it doesn't sound like they would have called anyway. Apparently other people have their names on their bags, so why shouldn't they just write on mine?
Grrrr. I'm so pissed off, and so frustrated. I just feel like it was such an incredible liberty to take, and it REALLY pisses me off that they spelled it wrong. I get very possessive about my things. I don't care that it's a stupid laundry bag, it's MY stupid laundry bag, and they had no right to permanently mark it. And I feel so powerless. They're the only place around here that does pick-up and drop-off at even vaguely reasonable rates. I'd love to stop using them, but not enough to find the time to drag my stuff to a laundromat and sit around for a few hours.
I just called to yell at them about this, and they apologize for misspelling it, but see nothing wrong with having written on my belongings. They made a pro forma offer of replacing the bag, which I rejected -- it just doesn't seem worth it, and I'm picky about the details of the bag -- but as far as they're concerned, they were having trouble telling them apart, so this was the solution. They didn't have my phone number -- and never asked for it any of the times I called for a pick-up, or to find out how much I owed -- but it doesn't sound like they would have called anyway. Apparently other people have their names on their bags, so why shouldn't they just write on mine?
Grrrr. I'm so pissed off, and so frustrated. I just feel like it was such an incredible liberty to take, and it REALLY pisses me off that they spelled it wrong. I get very possessive about my things. I don't care that it's a stupid laundry bag, it's MY stupid laundry bag, and they had no right to permanently mark it. And I feel so powerless. They're the only place around here that does pick-up and drop-off at even vaguely reasonable rates. I'd love to stop using them, but not enough to find the time to drag my stuff to a laundromat and sit around for a few hours.
