gilana: (oscar)
[personal profile] gilana
Wow.

So I filled out my unemployment form online yesterday, and got a message saying Call the Telephone Claims Center. Additional information is required to determine your eligibility for benefits.

OK, I dig through the paperwork and find the number, but the line is no open. Fine. Call back this morning, get a message saying that call volume is higher than usual and people are waiting in excess of ten minutes. Great. Push some buttons, get through some menus, get asked to input to SSN. OK. Wait through the slow voice verifying my SSN. Great.

And then there's a message saying that because call volume is so high, they're scheduling callers according to their SSN. And because of the number mine ends with -- I'm supposed to call back Thursday.

Thursday.

OK, at least they're not keeping me on hold until then, but still.
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