yup, this what what I'd wanted to warn you about. Stupid phone diffuser. I take it you are waiting until tomorrow to call back? On the other hand once you get thru to an actual person, they are very nice, helpful, and seem well-informed.

One time I was speaking with an unemployment staffer on the phone, trying to identify an unknown employer that was showing up on my record (yeah, bizzare), the chinatown bus I was on (from NYC, just like you!) went thru a deadzone and I lost the call. She called me right back, so I wouldn't have to wait in the incoming hold-queue! I was very impressed.